Common Questions

Open-backed panelling is normally strips of MDF or wood glued to a flat smooth wall surface. When the entire finished wall is painted the same colour this can give a convincing impression of traditional wall panelling. A value option for wall panelling and ideal for modern smooth walls. Back-boarded panels are made from solid MDF or wood and completely cover the underlying wall surface. The panels will be supplied fully made up in whatever design is required. They will have a recessed design and sometimes have decorative moulding. Normally the wall panelling is broken down into modular sections so the panels can be shipped safely. The modular sections will fit together with tight joins. When fitted to the wall the panels completely cover it. Roughly twice the price of open backed panelling

We recommend always using metric (milimetres) to measure your walls. If measuring for width we recommend measuring a floor or skirting height from corner to corner. Then repeat the measurement at about 1m high above the floor. If doing full wall panelling also measure at ceiling height. Each wall should have two or three horizontal measurements in mm. For height, repeat the process. Always measure from architrave to architrave or corner, and skirting to ceiling or coving. We will only need the measurements for the actual surface to be panelled. If using a laser measure please ensure you use the right setting, please read instructions first. For tape measurements, you can measure in metres or cm or mm but be careful to read the tape properly. We've created this handy guide to show what to measure and how, also includes measuring for stairs.

We advise you use a grab adhesive. We have tested most brands and find the UK retailer Screwfix own brand, called Nononsense Solvent Free Grab Adhesive is both cheap and effective. No need to purchase more expensive brands as they are no better.

You have a number of options. If the wall is in extremely poor condition and not flat then consider battening the wall out to raise the panelling from the surface. If the wall is flat but maybe not smooth then it is fine to fix the panels straight to the underlying surface. We recommend a foam based adhesive called Instastik for fixing our flat backed back-boarded panels. You can also fix the panels using 18g brad nails or 24g finishing nails but ensure you are not fixing into pipework or electrical wiring. Also, when using nails you must fill in the holes using a fine surface filler.

We generally advise either a good quality emulsion or water based eggshell paint. We find that B&Q own brand Valspar Premium is quite good. This can be colour matched to more expensive brands such as Farrow & Ball for traditional colours. We recommend a matt finish for panelling. Try to avoid gloss finishes as this can highlight any imperfections in joints.

Yes, we can make panelling for pretty much any space. The key is obtaining accurate measurements and we can walk you through this process.

We do not ship any orders outside of the UK unless we have pre-agreed the customs arrangement and shipping costs. EU shipping in particular has a high cost and complicated red tape so we try to avoid sending orders there. For countries outside of the EU. Generally exporting internationally outside of the EU is simpler than the EU. However, customs fees, duties and tarrifs can vary wildly and you may need to pay these fees before your order can be delivered. We cannot always take these fees in advance. International or EU customers who make orders without notifying us may have their order cancelled right up to the expected shipping date. When we cancel an order we refund in full. Paying for an item in our webshop does not guarantee we will fulfil it. We do not include customs import taxes, fees or tarrifs in our pricing and we are not responsible for paying any of these fees if they become due when exporting an order to a customer.

For international and EU orders only- we are not responsible for paying any import taxes, fees or tarrifs your government may levy on your order from us. You may be required to pay these fees before your order can be delivered. Import fees, tarrifs and customs charges are not included in our pricing.

Yes, we can normally insert your order into the production queue and send on a special delivery (Monday to Saturday excluding Bank Holidays). If you need this service please contact us before ordering.

We handmake everything to order so normally items are not held in stock. As we get orders for different products every day and to keep prices down we tend to batch manufacturing of similar orders together. We would normally run different types of production runs each week. To allow for this we would normally expect a minimum of one week between making an order and dispatching it. For larger orders or bespoke items this is extended by one or two weeks. Our ethos is to handmake where we can. There are plenty of retailers willing to sell mass produced products and that is not what we are about. More information about shipping timescales is available here: Shipping.

Typically for simple items or small orders we aim to send them within a week (7 days). Our made to order products have standard shipping times of between 3-12 working days as a general guide and this depends on a number of factors such as size, complexity and time of year. Larger order these can take 2-3 weeks. For complex bespoke heritage orders these can take up to 2-4 weeks, this also includes handmade doors or furniture. We nearly always send via a tracked, signed for next working day service (even with free shipping). If items are very long (over 2m) then they will need to be sent via a special booked frieght service and this takes a minimum of 3 working days but may be longer. Bear in mind that our timescales are based on working days and optimum conditions (not during busy seasonal periods), we do not normally work weekends and neither do the couriers. We sometimes work on a Saturday but we cannot ship on a weekend at the moment. More information on shipping is available here: Shipping.

Yes, we have a guide we can supply to you on how to measure for stairs. You will need an angle finder tool but these can be cheaply bought. This is the guide:

Please contact us using the contact form and put your order number on it. We do monitor emails and messages in a normal working day or on the weekend so can normally act on this request straight away. If you contact us after 6pm we can normally deal with the issue after 9.30am the following working day. Please review our policies on cancellations, refunds and returns here: Shipping, Returns and Cancellations.