Store Policy
Customer Care
We are totally committed to customer care and have many thousands of happy customers throughout the UK which is a testament to the service we provide.
​
If you need any assistance with your order or how to order then please do not hesitate to contact us.
​
If any aspect of the service you have received fails to meet your expectations and you wish to make a complaint then please contact us and ask to speak to a director and we will assist you.
​
Company information:
​
Traditional Wall Panelling Limited
UK & Wales company registration number 1376066
Registered office: Unit 4 Eye Green Industries, Crowland Road, Eye, Peterborough. PE6 7SZ
Privacy & Safety
If you make an enquiry on our website and/or make a purchase we may need to process personal information about you to provide services. Personal information includes any information allowing us to identify you as an individual, for example, your name, your address, your email address or your telephone number.
​
We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy, including the General Data Protection Regulation (GDPR).
​
You can obtain information relating to your privacy rights by visiting the UK ICO website:
Trade Enquiries
If you are a trade installer or interior design and want to work with us please drop us a line using the contact form. We work frequently with professional tradespeople and designers all over the UK.
​
Please ask us about trade discounts.
​
If you would like to resell our products please contact us using the contact form and we can get in touch to discuss commercial terms.
Payment Methods
We have secure automated payment services built into our website and can take a wide variety of payment methods such as:
- Credit / Debit Cards
- PAYPAL
- ApplePay
​
For direct payments such as bank transfers, please contact us.
​
We can also provide you with secure E invoices (VAT compatible), please contact us if you need this service.